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The delivery time can vary depending on the product ordered and its availability from our supplier. However, we make every effort to ensure the shortest possible delivery time.

Your order is shipped within 72 hours depending on availability after being processed within 24 business hours. Our packages usually arrive within 8 working days, but the maximum delay is 15 working days.

For orders requiring special processing or for products currently out of stock with our supplier, it may take longer. We will keep you informed of the delivery times if this should be the case.

Once you have placed an order on our website, you will receive a confirmation email with your tracking number.

You can then track the progress of your package by visiting our carrier’s website.

Enter your tracking number to access all the information about your parcel:

• Pickup date by the carrier
• Current location of your parcel
• Estimated delivery date

You can also monitor the progress of your order from your customer account on our site. Go to the “My Orders” section and click on the tracking number to see the delivery details.

If you notice a delivery delay or if there are no updates for several days, please do not hesitate to contact us. We will liaise with our carrier to locate your parcel.

Making a purchase on our online store is very simple:

1. Add the desired product or products to your basket by clicking the “Add to Cart” button.
2. Once you’ve made your selection, click on the cart icon in the top right to access your basket.
3. Check that the products in your cart are correct and click on “Checkout”.
4. You then have the choice of creating an account or checking out without an account by proceeding to payment.
5. Enter your shipping and billing information, and choose your payment method from the options provided (credit card, Paypal etc).
6. Click on “Pay” to confirm your order.
7. You will receive a confirmation email with all the details. Your package will be dispatched within 24 to 48 hours.

That’s it! Payment is 100% secure. Your order will be delivered to the address provided.

We offer delivery to the majority of European countries through our network of partner carriers.

For destinations outside the European Union, customs fees may apply. We advise you to check with the local authorities in your country for any potential taxes on the products ordered.

No, we do not store any bank information of our customers on our site.

When paying by credit card, your payment details are securely collected by our online payment service provider. However, we do not have access to this data.

They are processed only for the duration of the transaction, via a data encryption SSL protocol, and then immediately deleted thereafter. Therefore, no bank information is stored on our servers.

You can make your payments securely on our e-commerce site. The confidentiality of your bank data is guaranteed.

We are committed to adhering to PCI-DSS security standards to ensure maximum protection of your personal and financial information.

The delivery of items ordered from our store depends on the stock available from our supplier at the time of the order.

If all your items are in stock and available from our supplier, they will be grouped and shipped together in one package. This way, you will only pay shipping fees for one shipment.

However, it is possible that some products may need to be delivered separately in case of temporary out of stock with our supplier. In this case, you will receive multiple packages for a single order.

We always strive to group all available items together in order to reduce shipping costs and expedite delivery. If delivery in multiple packages cannot be avoided, the total shipping cost will be optimised.

Before confirming the order, we will inform you if some products might cause separate deliveries. Please do not hesitate to contact us with any questions.

If your parcel tracking says ‘no information available’, it typically means that the order has not yet been processed by our carrier.

Several reasons could explain this:

• The order was placed very recently and has not yet been prepared by our supplier.
• The carrier has not yet scanned the parcel to initiate tracking.
• There is a technical delay between the preparation and the first scan of the parcel.

This message is entirely normal during the first 24 to 48 hours after placing an order. Tracking will be updated as soon as the carrier starts the shipping process and scans the parcel.

However, if this message persists beyond 48 hours without any change, please do not hesitate to contact us. We will take the necessary steps to investigate and ensure that your parcel is on its way.

We understand your eagerness to receive your order. Our usual delivery times are between 8 to 15 working days, depending on the destination.

However, delays can sometimes occur for various reasons:

• Temporary out-of-stock issues with our supplier.
• Delay in order processing by the supplier.
• Transportation issues: strikes, adverse weather, peak activity periods…

As soon as we notice an unusual delivery delay, we contact our supplier and carrier to identify the cause and find a solution.

Please do not hesitate to contact us if your order still hasn’t arrived after x working days. We will do everything we can to determine where the issue lies and expedite the delivery as much as possible.

We sincerely apologise for the inconvenience caused. We strive to deliver your items as quickly as possible.